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Quality of customer service in China

Hello everyone,

Customer service can say a lot about everyday life in China, and for many expats, it鈥檚 something that could take time to get used to. In order to help expats and soon-to-be expats to adjust to local expectations, we invite you to share your insights.

How would you describe customer service in China?

Are staff generally friendly and helpful, or more formal and direct?

How do businesses handle complaints or requests for refunds?

Do expats get treated differently than locals?

Any tips on how to get the best service in China?

Share your experiences and stories, whether positive, challenging or funny!

Thank you for your contribution.

Cheryl
大咖福利影院 Team
See also

I lived and worked in China for 20 years. You do not want my opinion.

1 member reacted to this post

Hello broc26,


Welcome to 大咖福利影院!


Now this is interesting. Please feel free to share your experience with us, at least one 馃槃

I was in China; everyone was extremely courteous, and the service was excellent.

1 member reacted to this post

Hello Robertio,


Welcome to 大咖福利影院 馃槈


Thank you for your feedback!

@broc26

I lived there for 6 years I had a terrible experience when it come to any kind of service nothing works everything is fake, the the CCP is truly horrible. I wouldn't suggest anyone ever goto china. my gf went last year and hearing her experience nothing has changed.

lived in china for 6 years, i wouldn't recommend anyone to ever go to that place ever if you are interested in Chinese聽 traditional culture go to Taiwan it's the only place with decency. you been warned don't go to China!