Exciting role for fluent French Speaker in Cork

6POSTS

15 years ago

Hello!

We have an opportunity in Cork for a fluent French speaker with English. The position is for a Customer Service and Sales Support Associate. If you are interested, please send your CV to admin@expect.ie.

Working with one of the most well-known global online brands, our client is offering dynamic multi-cultural environment, and the opportunity to work in a fast-paced industry. You will deal with customers across France, providing the highest levels of customer service by phone and email.

The Role

聲 Deliver new business growth and maximize revenue generation across a suite of products for merchants
聲 You will prospect, qualify and close high potential merchants that deliver competitive selection, pricing, and availability
聲 Provide telephone and email Customer Service Support to merchants, you will have a passion for providing the highest levels of service
聲 Respond to customer contacts in a timely and accurate manner in line with company service levels
聲 Work to team and individual goals for response times, resolution of problems and call volumes
聲 Aim to be the best, always aiming for the highest standard of Customer Service
聲 Interact with other departments to make things happen and solve issues
聲 Deal with complaints in relation to incorrect or late orders, and damaged goods
聲 Reporting to your Team Manager you will strive to meet your objectives
聲 This purely a customer support position (no sales involved)

Requirements
聲 Fluency in French is essential, both written and spoken
聲 Good English language is required, non-fluent speakers will be considered, you will be working with the French market
聲 Customer service skills with a good telephone manner
聲 Adaptable and flexible approach
聲 Able to work on own initiative
聲 Mature outlook and able to resolve problems effectively
聲 Team Player with ability to learn fast
聲 Experience in outbound sales an advantage
聲 Call Centre or Customer Service experience preferred (4 weeks of training provided)
聲 Good computer skills including Outlook, Word, Excel and databases
聲 Strong communication skills
聲 Customer Focused and good inter-personal skills