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Expat ID for my mum

Hi, I need advice, I am married to a Maltese citizen, I am British as is my son and my mum, we moved here last August, so far I have managed to get ID cards for myself and my son , but have applied twice to identica for my mum under 2 different criteria鈥檚 , self sufficiency and family members but denied for family member and under self sufficiency she don鈥檛 fit the criteria, I have contacted identica several times but they don鈥檛 seem to understand, my mum is 84 and don鈥檛 want to move again! I need advice 馃檹

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@Paulafraser

Slightly off topic, where exactly are you from? Which part of Britain are you from?