Job in Poland, Warsaw

16POSTS

13 years ago

Helpdesk operator with knowledge of Swedish or Danish, Dutch, Finnish, German, French, Italian

The position will be located in: Warsaw
Nr Ref. H/WW/09

Please apply by sending your current CV in Polish or English with reference number
mail: warszawa[at]ol-polska.pl

Call desk operator

with knowledge of Swedish or Danish, Dutch

The position will be located in: Warsaw

Nr Ref. H/WW/09

Responsibilities:

聽聽 receive and action direct telephone, email requests for service in accordance with the Call Desk procedures, answering calls in a professional and personable manner of division in Denmark
聽聽 monitor and record the response of Technicians to Help Desk requests and to ensure customer satisfaction with the service
聽聽聽control the administration of Planned Maintenance system, in accordance with standard procedures including the issuing and tracking of Planned Maintenance dockets
聽聽 maintain database for all user's calls, status and resolution

聽聽聽

聽聽 Qualifications:
聽聽 Fluent (spoken and written) one of languages: Danish, Swedish, Dutch, Finnish
聽聽 Good knowledge od english
聽聽 Experience in callcenter would be a great advantage
聽聽 At least High school level education
聽聽 Basic knowledge on Windows, MS Office
聽聽 Good IT skills including MS Word, Excel, Power point and Project.
聽聽 Good level of interpersonal and customer relationship skills

聽聽聽

聽聽聽Our Client offer:
聽聽 great carrier path
聽聽 work with effective team
聽聽 work in international environment

聽聽 Please apply by sending your current CV in Polish or English with reference number