In Indonesia, staying connected has never been easier. Getting your home set up with internet is a straightforward process. While you're waiting for the router and everything to be set up, you can always take advantage of the free WiFi that you'll be able to find in any cafe, restaurant or coworking space. It's also worth unlocking your phone so that you can access mobile data services with a local SIM card or eSIM.聽聽
When you're looking at different service providers (Telkomsel and XL, for example), it's worth asking other expats and locals for their advice. Some services work better than others, depending on where you're based
Just like many other countries, expats in Indonesia often rely on messaging and calling apps like WhatsApp, Zoom, Signal or FaceTime to keep in touch with friends and family abroad, as international call and SMS charges can vary significantly between providers.
Important:
To avoid scams or any unexpected charges, you should buy your SIM cards only from official operator outlets or authorized resellers. Make sure you clarify data allowances and validity periods in advance!
Cell phone providers in Indonesia
Indonesia has a really well-developed mobile network, particularly in urban areas. The main mobile network operators currently active in the country include:
- (now operating under the XLSmart group, which also includes Axis and Smartfren services)
Among these providers, Telkomsel is the one offering the widest national coverage, including in more remote areas. Other operators offer competitive services in cities and densely populated regions, but coverage may be more limited outside urban centers. It really depends on where you are.
Mobile phones are known locally as handphones (HP), and mobile connectivity plays a central role in everyday and professional life in Indonesia鈥ry finding a business that doesn't operate via WhatsApp! Some employers will even provide company phones and cover communication costs as part of an expat employment package.
SIM cards and mobile plans in Indonesia
Prepaid SIM cards are by far the most common option in Indonesia 鈥� they're really cheap and easy to use. Postpaid plans (pascabayar) are also available, but not really used by short-term residents.
Your SIM card can be topped up using pulsa (prepaid credit), which you can get through many of the mobile apps, convenience stores, ATMs and authorized vendors.
When you buy your SIM card, you'll need to register by using your passport at an official operator store. Residents holding a KITAS or KITAP may also be asked to show a residence permit. The registration rules may change, so you should always confirm the current requirements directly with your chosen provider.
You might notice that eSIM options are also becoming very popular nowadays, especially in major cities and tourist areas.
Internet in Indonesia
Indonesia has made significant progress in internet infrastructure over the past decade, although the speed and strength of the connection still vary by location.
Mobile internet is widely available, with 4G LTE being the standard in most cities and towns. 5G services have also been rolled out in some of the bigger urban areas, but coverage remains quite limited, and you can't rely on this nationwide.
The speed and reliability of your internet really come down to a few things: the provider, your location, and network congestion. Unsurprisingly, it's the urban centers that enjoy much better performance than rural or remote areas.
Useful links:
(now called XL Satu)
Fixed broadband and ISPs in Indonesia
Fixed broadband services are available in many cities, especially in apartment buildings and some newer residential developments. The most popular provider right now is IndiHome, and several private ISPs also offer fiber or cable connections, depending on your location.
Broadband packages, pricing, and service quality all vary widely, so it's well worth checking in with your neighbors, building management, or colleagues to see what they recommend before you subscribe. For example, some broadband providers may have fair-use policies or data limits鈥� read the small print and double-check!
Telecommunication prices in Indonesia
When it comes to broadband internet, you can expect to pay around IDR 250,000 to IDR 575,000 for speeds of 30-100 Mbps. For higher speeds and bundled services (maybe a phone plan), expect to pay between IDR 500,000 and IDR 700,000IDR. Starlink is pricier, costing around 750,000IDR per month.
For SIM cards, it all comes down to who you pick and what package you buy. Purchasing the SIM card itself will be around IDR 10,000 - IDR 25,000, and for a package with a decent data quota, it can range from IDR 50,000 to 200,000 IDR per month. There are often flash sales and deals on the service provider apps.
Practical聽tips for expats in Indonesia
Airport SIM cards are convenient, but are probably way more expensive than the ones you'll find in the city.
Coverage and data speeds can drop significantly outside major cities.
You should keep copies of registration documents in case you need to troubleshoot or replace a SIM.
For long-term stays, you can combine a local SIM with a fixed broadband connection 鈥� it'll probably be cheaper for you!
Useful links:
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