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Description

Company Profile: A globally recognized manufacturing company specializing in the design and production of high-quality Home furniture. That is committed to enhancing comfort and delivering better life experiences for customers worldwide.

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Position: Korean Customer Success Specialist

Industry: Manufacturing - Retail Company

Salary: Php 100,000 MAX

Location: Taguig City

Schedule: 9:00 AM - 6:00 PM | Weekends Off

Work setup: Hybrid Setup (3 days onsite, 2 days work from home)

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Requirements of the job:

-Korean National with permanent Visa in the PH

Conversational in English can apply

-Undergraduate or Bachelor degree of any courses

-With 1 year experience in Customer Service.

-Experience handling E-commerce accounts is an ADVANTAGE but not required.

-Knowledgeable on using CRM and ticketing tools and other performance metrics.

-Amenable to work in 3 months contract

-Willing to work in Taguig 3x a week.

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Duties of Korean Customer Success Specialist:

-Handle customer satisfaction of Korean CS team from Korean e-commerce site

-Analyze customer feedback, Customer concerns, Customer issues and consolidate to create Customer service approach that will enhance customer satisfaction

-Become the POC of all customer service touch point and build strong relationship with Korean stakeholders

-Become the POC of all the issues and concerns of the Korean Team

-Collect reports and performance progress from Korean CS team and analyze the performance to under what improvements are needed

-Improve customer service team in Korean by creating and developing new systems

-Attend meeting with Stakeholders and focus on how to improve customer service teams

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Recruitment Process: (All process will be done online)

-Initial Interview

-Skills Assessment

-Final Interview

-Job offer

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