Posted 2 days ago

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Description

COMPANY PROFILE: This is one of the biggest and most well-known contact centres in the Philippines. This company specialises in providing IT, Consulting, and Operations support.

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Position: Italian Service Desk Support

Company Industry: IT/BPO Company

Work Location: Cebu City

Salary: Negotiable

Work Schedule: Shifting

Work Set-up: Work Onsite

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BENEFITS :

�� Healthcare Insurance (HMO)

�� Sick Leave

�� Vacation Leave

�� Life Insurance coverage

�� Night Differential

�� Retirement Plan

�� 13th Month Pay

�� Government mandated Benefits

�� Other Allowances

�� Other benefits will be discussed during the job offer.

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JOB REQUIREMENTS:

● Fluent in both Italian and English

● Open for Bachelor's degree, Undergrad, Vocational or High School Graduate

● With Customer service or support experience is a plus

● Amenable to work in shifting schedules

● With basic computer skills (MS Word, Excel, PowerPoint)

● Willing to work in Cebu

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JOB RESPONSIBILITIES:

◆︎ Translating from English to Italian, including requirements, designs, emails, tickets, error information, etc.

◆︎ May requires conferences or meetings with clients, vendors, and counterparts, interpreting services could be needed.

◆︎ Providing coaching or language training, help bilinguals develop their capabilities.

Investigate, gather, and become familiar with business, technical, and tool terminology.

◆︎ Make use of and help improve translation tools to boost output. Being open to receiving cross-training in project management/support or technical (SAP, Oracle, SFDC, Service Desk, etc.) tasks

◆︎ Work at a service desk where you must communicate both orally and in writing in a language other than English.

◆︎ Perform other related task if needed

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RECRUITMENT PROCESS:

ꪜ Resume screening

ꪜ HR interview

ꪜ Online Assessment

ꪜ Italian language assessment

ꪜ Project Manager's Interview

ꪜ Final Interview

ꪜ Job Offer

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