eFNS Kenya portal

21POSTS

5 years ago

Hi guys,

Does anyone know what's going on with the eFNS Kenya portal? it's been giving me this message:

'Access token error: Sorry! Your account is not currently active Click here to go back'

for some time now so I can't access my application status and no response to my e-mail, I'm afraid I go to town and be directed right back to the website, any advice will be appreciated, thanks in advance!

Razan

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JL Alexander Member

23POSTS

5 years ago

Dear Razan1,
yes the EFNS site has been down for quite some time now. I went to Nyayo house to get informations and was told to go on the site and complain there聽

$mwaniki fraciah$

mwaniki fraciah Active member

68POSTS

5 years ago

Hi there,
Sadly the government moved services online prematurely and now the clients are suffering from it. From a few experiences I have had with the site, try see if it will work at night. (sometimes it can be offline all day and work at nigh.
If it is for services accessible through Ecitizen try using that route as it is more reliable

Razan1 Member

21POSTS

5 years ago

Hi JL Alexander,

Thanks for your reply, that's just hilarious! Was afraid of exactly that though, town is such a mission, you saved me the trip, will keep checking every now and again and see how much longer this goes on for.

Razan1 Member

21POSTS

5 years ago

Hi Mwaniki,

Thanks for your reply, you're right I used to access the eFNS through the ecitizen account, but now that's the access I can't get through, ecitizen works fine but the immigration stuff applied through eFNS isn't visible through ecitizen. I'll try and login at night and see though thanks.

mattro87 Member

1POSTS

5 years ago

Razan1, I have been receiving the same error since Sat, May 8, 2021. Seems like a system-wide error for those trying to log into eFNS via eCitizen. I have not been able to reach anyone on the phone for help. I have sent an email to fnshelp@futuristic.co.ke, but have not received a response. Hopefully, they will resolve this issue soon.

Razan1 Member

21POSTS

5 years ago

Hi mattro87,

Thanks for your reply, yes I also tried the phones but no response and sitting tight for an e-mail response as well, we really hope it gets resolved!

luminavanman New member

4POSTS

5 years ago

Hi

I been also trying to login for over a week. Last year, the same issue occurred and took a while to correct it.

Don't worry you account is there. Try to create another account and it will say it exists.

Dave

DENAJAY Member

13POSTS

5 years ago

I called the futuristic support center and Apparently the IT guys repairing it are "working from home"

Razan1 Member

21POSTS

5 years ago

#10

Hi Dave,
Thanks for your reply, I hope so really don't want to restart my process again, will just have to wait and see, thanks again!

Razan1 Member

21POSTS

5 years ago

#11

Hi,
Thanks for your update, at least we know their IT are working!

Gouri Shankar Sharma Member

2POSTS

5 years ago

#12

Hi,
This issue has been there since last 2 weeks and still persisting. Unfortunately, we cannot login to eFNS without it being fixed.

Razan1 Member

21POSTS

5 years ago

#13

Hi Gouri,

Thanks for your reply, yes true, we'll just keep checking in on it every now and again because they insist that we use it for everything now!

DENAJAY Member

13POSTS

5 years ago

#14

Hi.my account was restored today.kindly anyone facing this problem go nyayo house 5th floor.at the entrance there is an officer attending to ecitizen queries. they will change your password and you will now be logging in through efns direct unlike before when you had to use ecitizen account to gain access.

Razan1 Member

21POSTS

4 years ago

#15

Hi Denajay, oh really! thank you very much, will do that!

snjauthama Member

1POSTS

4 years ago

#16

Hey did you ever get help?

Kerry Watson62 Member

1POSTS

4 years ago

#17

Hey guys

has anyone had any luck with accessing聽 the eFNS Portal
Ive been in the process of Permanent Residency Application for 2 years.聽 Ive been told via message from Chief Immigration oifficer in Nairobi that my application was sorted 'a while' back and i was to check on the eFNS Portal for updated status.聽 But like youve previously said the portal is not 'opening' or 'down'聽

Any advice

1 member reacted to this post

info58 New member

5POSTS

4 years ago

#18

Hello. It could be a technical error on the website. Hopefully it will be up and running very soon.

Razan1 Member

21POSTS

4 years ago

#19

Hi, I tried to do as Denajay suggested but unfortunately didn't get far and waited too long and had to leave in the end, but try as they suggested if you're on the same boat!

Razan1 Member

21POSTS

4 years ago

#20

Hi Kerry, try as Denajay suggested although I didn't have any luck and was sent from the 5th floor to counter 8 where there was a queue and a few people with the same issue, you might have better luck!I will also try again, there's no other solution at the moment it's painful!

Razan1 Member

21POSTS

4 years ago

#21

Lets hope so yeah, thanks!

Suvatia New member

3POSTS

4 years ago

#22

Currently no hope visible, what to do.

Suvatia New member

3POSTS

4 years ago

#23

Even i tried forgot password, but no link comes for reset at the email.

bizbkenya Member

22POSTS

4 years ago

#24

Hi, any luck here?

Razan1 Member

21POSTS

4 years ago

#25

Hi Suvatia, it worked as suggested after my second trip, they have to reset it for you themselves it doesn't work if you try, go there and good luck!

Razan1 Member

21POSTS

4 years ago

#26

Yes finally!

Gouri Shankar Sharma Member

2POSTS

4 years ago

#27

Dear All,

My issue got resolved by Immigration Team. You need to visit Nyayo House at Ground Floor Counter No. 6 and request the Officer on Duty to assist in dlinking eCitizen and register directly on EFNS. This took less than 2 minutes and could login successfully. Please remember to carry your ID.

Hope this will help.

Regards

GSS

1 member reacted to this post

luminavanman New member

4POSTS

4 years ago

#28

EFNS only works if you do not use ecitizen

lailahnalule Member

2POSTS

last year

#29

Hi has anyone used eFNS portal directly recently? (like last 8 months). Has anyone made a payment for a visa via this portal?

bensonwamweya2 Member

1POSTS

4 months ago

#30

Is anyone facing this issue in 2025-2026

Kerstin Geyer Member

1POSTS

3 months ago

#31

I am facing the same issue since 2 weeks now! Am in coast I can not go to Nyayo House pls someone help...

Emppu Koo New member

1POSTS

2 months ago

#32

I was facing the same issue in the coast and I tried to use the Immigration office number ending to ..350 in the google and its a scam. They know about it in the Immigration but dont have much options to do about it. To renewal visa in the coast just go to the immigration office in the Mombasa and they will help you or call to their official number in their website. Dont use the google number!

mikey202 Member

12POSTS

last month

#33

If any foreigner legally married to a Kenyan is facing this issue or has any idea about it, I would appreciate your input or experience.

Are there any changes to the Dependent Pass (KDP) application process for married couples? It has been a long time since any updates were made. Alternatively, is the immigration department still relying on an outdated belief that foreign male spouses cannot depend on a female Kenyan spouse, despite the immigration website clearly stating that foreign spouses are eligible to apply for a dependent pass as a spouse married to a Kenyan citizen?

Because if foreign spouses鈥攑articularly male spouses鈥攁re unable to obtain this dependent pass, it would effectively prevent them from even applying for permanent residence or citizenship under Kenyan law. This is especially so given that permanent residence may be applied for after three years of marriage, and citizenship after seven years of marriage.

This situation appears to unfairly penalize foreign male spouses married to Kenyan women, especially those married and with children in Kenya. It effectively becomes a form of punishment, as the dependent pass is listed as a required document when applying for both permanent residence and citizenship as a spouse.

I also believe that immigration should consider introducing a single, unified permit for all foreign spouses married to Kenyan citizens, in order to simplify the process and eliminate any form of discrimination, just as other countries around the world have done.

1 member reacted to this post

Longonot62 Kenya Advisor

1521POSTS

4 weeks ago

#34

"Because if foreign spouses鈥攑articularly male spouses鈥攁re unable to obtain this dependent pass, it would effectively prevent them from even applying for permanent residence or citizenship under Kenyan law."

No it wouldn't necessarily, according to information recently given to me - it's the permanency of the marriage which is the key, rather than marriage plus residency in Kenya for 3/7 years.聽 It can be tricky, but not impossible to obtain a dependent pass if you are male, but your wife must be able to evidence sufficient source of funds from eg. work to support yourself and this may be a sticking point as foreigners living costs may be considered to be higher.聽

What about the Class K Permit?聽

Technically, you need to be a resident to apply for a Police Certificate of Good Conduct, but you could be resident, say for the year preceding your application - Police clearance is valid for a year to the best of my knowledge.