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Need your help and support.

I had applied MM2H last year and got approved through MM2H agent * (Very arrogant guy and doesn't know how to sever customers) with whom I had no issues at the beginning as someone else in Malaysia was dealing with him on my behalf, soonest the approval was given on the application he started demanding money in the name of Calling visa Letter, Insurance, medical certificate e.t.c and wanted me to buy all these things at his highly inflated prices which I refused and asked him to give release letter in the name of another agent who looked fairly reasonable at first. The release letter from the main agent too had a price of RM 1000 for which I protested and got the letter after several e-mails and phone calls in favour of MITIC Group (MM2H) Sdn Bhd

This new agent (MITIC Group (MM2H) Sdn Bhd) was very efficient in the beginning and would reply to my messages and calls even at 2 AM! but soonest the money was transferred for calling visa letter he vanished all of sudden! He promised to get Calling visa in 2 days but I received it in about 3 months. I took a flight on 27th Aug 2018 to get the final step done (MM2H sticker) which took 2 days to get sorted, on 29th My passport was handed back by the agent but all the original documents (F.D Certificates, Calling Visa Letter, Approval Letter, Health Insurance, Medical Certificates, Payment Receipts e.t.c) and cash RM 550 which I overpaid for visa fee by mistake has been retained by him and since 29th August 2018 to date I have sent him more than 50 messages to return the originals and cash but he does not respond to my message if he at all replies just says "Will do soonest"!.  My Friend who lives in KL have called him several times since then but he does not take a call.

I need your suggestions/support as who to report on his conduct, and how to get my documents and money back.

Your suggestions will be highly appreciated. Thanks in Advance.