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I think the current issue is possibly volume.  There is a ridiculous amount of money sent into the country in the month of December.

Wise is also having issues this month,  they just cannot get it all done on time!

@wondering9

I use Remitly every month to send money to my wife and our nanny. One goes to Banco Popular and the other to Asociacion Cibao.  I always send using my checking acct so it takes typically 5 days but I have never had any issues.

@planner

I think that must be the explanation. I was on my eighth or ninth try when the bank deposit finally went through.

In contrast, sending the same amount for cash pickup went through on the first try and was almost instantaneous.

It's weird that Remitly's error messages were themselves erroneous and inconsistent and in some cases contradicted by the help desk. I can't see losing sleep over that, but it does make me want to be extra cautious. We are soooooooo dependent on the internet anymore...

@wondering9

Same exact problem here including many, many efforts. We gave up and think it had something to do with BSC. We say this as when we opened our account with BSC they input the wrong phone number by missing a digit. 5-6 times we spoke with people in person, lost count on # of phone calls to them. All said, that it was getting fixed yada yada and that never happened.

Fast forward , we gave up on BSC and opened Scotia Bank account and Remitly goes through in 30 minutes.  Bottom line, SB got it all done and smooth sailing now.

@karynllanders I have to admit that was a suspicion of mine (since they had gotten my email wrong earlier). In fact, the only reason I even input that last Remitly request was to have an up-to-date paper trail to take with me to BSC tomorrow to ask them to double-check everything at their end. Instead, yay! ninth time lucky.

Since the transfer finally went through, I assume "BSC error" wasn't the explanation this time. I'm relieved not to have to go in, as it's a long haul for me to get there. But I have to say my childlike faith in the reliability of banking processes has been given a jolt.

I'm sorry you had that experience and glad you found a bank that works for you!

I've transferred with Remitly to BSC at least once a month for well over 5 years now. I only had an issue once. BHD Leon is the intermediary, and they (BHD Leon) had a system issue that was causing account numbers to be truncated. My deposit showed up at BSC with just the first 6 digits. Someone at BSC was able to find the transfer and show me the evidence, but, unfortunately, without a full account number, they had to return it to Leon. That incident took about 2 weeks to resolve, with the transfer eventually returned to my US bank.

@karynllanders

Deplorable customer service. I lost my patience.

The disorganization was extremely frustrating.

Live calls and emails resulted in a different story. Initially, I gave them a pass because I am a new customer.

The invasive, insulting, inconsequential questions went on for days, often going over it again and again, depending on the associate involved.

Mortgage originators and bank loan officers don't ask that many questions.

One would think I was trying to purchase a shopping mall.

Just when I was about to tell them where to put their business, the transaction was completed.