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Hello. In my opinion, the tip I have to get the best service in DR is when you enter a business, have some pesos in your hand where they can see it before you ask a question or for some help 😂, and don't seek help from the young ones.

Customer service by many standards, does not exist here.   The culture is that they will tell you "what they think you want to hear"!  They will not be honest with you,  they want to get you out of their store, office or presence.

Expats are often seen as a pain in the..........   That is because we have a different expectation!

It helps to be  friendly but  specific about what you want.  It can get very frustrating trying to get anything done.  You need to know how and when to escalate! 

Refunds - almost do not exist. Do not expect to be able to return anything regardless of the reason. Then if it does happen you will be pleasantly surprised.

Yes tipping often will help, but not always! 

I agree with @Planner and the few business I deal with consistently know me and I do Tip, and for me it does help speed up the process for the various transactions, sometimes not waiting in long lines. Etc.. Example; My local grocery store , cleaners, Pharmacy. The staff there know me over the years, and even the security Holiday time I give a tip. ( the perk is I don't have to check my Backpack or small bags)

It's be nice , respectful,  yes there are times that you just get that employee that earns that hourly wage , and acts like they are doing you a favor.