大咖福利影院

tn101112 wrote:

My experience thus far when I ask a representative, or sales person, or a staff member on the floor a question or where something is 99.9 percent of the time, they ask someone else, and then in turn they ask someone else.聽 No one knows where anything is in the store.聽 I've had the pleasure of speaking to the Supervisor of the Robinson Mall supermarket, at least the one that is on duty, and ask her why the workers do not know where anything is in the store?聽 Of course the usual "sorry" followed, and I suggested that you tell them, they have to know where every product is on their isle.聽 Then, when you walk by you ask them where a product is.聽 If they fail to answer let them go.聽 Then after a week or two move them to another isle and share with them, again, you must learn the name of the products that are in your area.聽 She like the idea.聽 Yes, I have since asked workers where a product is and they brought me right to it.

Department stores here in the Philippines, such as SM, Robinsons, Ace Hardware, are set up differently from those in America. Think of it as an open floor rental space where shelves and floor area are rented out to brand owners. It's similar to a wet market or palengke concept, except that instead of the customer paying directly to the stall owner, he / she hands over the payment to the landlord, who will then hand it over to the stall owner after deducting a commission. So the landlord earns money from both rent and commissions.

The representatives / salespersons聽 (sometimes referred to as "merchandisers") are not employees of the store owner / landlord. Except for direct hires of the store owner, such as floor managers, cashiers, store representative, etc., most salespersons are employees of a particular renter, which is why they are not rotated to other departments or products . They each have a different uniform and would often have their brand name on their lapel. These merchandisers may not be knowledgeable with other merchandisers' products, which is why they would direct customers to other merchandisers if what the customer needs is not in their product line.

Here's my strategy when looking for product, like say, a toaster oven at SM Dept Store. I look at the directory and find where the kitchen appliance section is. Or I try to spot a store (not brand) rep, usually they are in a uniform similar to a cashier's (they sometimes also wear a "Customer Representative" sash) and ask her where the kitchen appliances are. When I find one that I like and would like more info, I just ask the salespersons around who is the merchandiser for the particular brand. Often I find that other salesperson will be hovering around, waiting to offer me their merchandise, in case I didn't like toaster oven I first looked at.