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Shoppee scam

Kurterino

This is more like an advisory than anything else, hopefully it is useful to someone at some point.


A friend of mine recently ordered a cellphone on Shoppee, a low priced Android for under 600 Reais, not an expensive iPhone. While she was waiting for it to arrive, she followed it impatiently on the Shoppee tracking website. It didn鈥檛 take long, but on the day of the expected delivery, there was a message in the tracking history that the delivery had failed and they were gonna try the next day again. That was bizarre, since there was someone at home the entire day, so it shouldn鈥檛 have failed. But still, things happen, so she made sure that the next day someone was gonna be there for sure, in order to not miss it again.


However, the next day, early in the morning (maybe 8 AM) she received a message from

J&L logistics, stating that she had to pay the tax before delivery was possible. It was quite obviously a scam, but it still took me quite some time to definitively tell her to not react to the message. Instead we contacted Shoppee, who (to their credit) responded within the hour and confirmed that it was a scam.


Here鈥檚 why I thought it worthwhile to write a post: this scam was so well made that even if it looked suspicious right away, it did make us hesitate for quite some time. Why? This message contained too many informations that only Shoppee or the delivery firm could have known. For example, these scammers not only had her full name, address and phone number, but also the delivery address (which was different from her home address), the exact description and price of the ordered item (like for example Samsung 520CVD, 128 Gb, and every other detail like the chosen color), and also the order date and date of expected delivery. Plus they asked for a reasonable amount that would have made sense if they were in fact collecting taxes.


For all of these reasons, I鈥檓 almost a 100% sure that someone working at Shoppee or at the delivery firm (J&L) was in on it, eg must have given someone all of these informations. There鈥檚 just no way that someone would be able to access all of this without literally hacking either the Shoppee or the J&L聽 logistics computer.


I have ordered dozens of items via MercadoLivre and never had a problem like this, however I never have my order delivered to my home address. Luckily, there is a 鈥減onto de entrega鈥 just 5 minutes away, which is extremely convenient (I don鈥檛 have to worry about anything, like being at home for the delivery , or getting it stolen from my porch). But these scams are getting ever more sophisticated, be careful is all I can say.

See also

Living in Brazil: the expat guideOnline shops in BrazilOrganic food in BrazilOnline Banking in Brazil - Protect Yourself from scamsONLINE BANK SCAMSHOME BUYERS BEWARE - NEW SCAM IN BRAZILAccommodation in Brazil: scams you should look out for
Fred

That's an old one that is used here in a slightly different form

. The rubbish attempt one tried with me was offering a discount if I paid directly,聽 but I had already paid through shopee.co.id.

I screenshot the textbox and sent it with my fraud report.

Shopee were fast. The original payment was refunded and the shop kicked off of their site that day.

abthree

01/12/26 @Kurterino.聽 Thanks for this.聽


This happened to me at least once, maybe twice; even the shipper's name is familiar.聽 My first go-to is always "Minhas Importa莽玫es" on the Correios website ()聽 It's a free account, and gives you the Receita Federal status of every shipment linked to your CPF, not just the ones handled by Correios.聽 If duties are owning, it will say very clearly how much and provide a DARF to download and pay:聽 as you wrote, there should never be a need to pay a third party, especially one that "volunteers".聽

Kurterino

01/12/26 @Kurterino. Thanks for this.
This happened to me at least once, maybe twice; even the shipper's name is familiar. My first go-to is always "Minhas Importa莽玫es" on the Correios website () It's a free account, and gives you the Receita Federal status of every shipment linked to your CPF, not just the ones handled by Correios. If duties are owning, it will say very clearly how much and provide a DARF to download and pay: as you wrote, there should never be a need to pay a third party, especially one that "volunteers". - @abthree

That鈥檚 indeed a very useful tip, thanks. I might add that big vendors like Shoppee and MercadoLivre (especially MercadoLivre, I think I have only used Shoppee once) are very transparent in their pricing. Any additional fees like delivery fees or taxes are clearly shown , sometimes only once you put it in your basket and proceed to checkout, but at this point you will see exactly how much it鈥檚 costing you , and once you placed your order and paid it, there will be no more fees or taxes to pay. In my experience, their 鈥渨eak point鈥 is the delivery system , every now and then a delivery driver will try something to get a little extra. I once had a driver call me and ask for 20 Reais extra if I wanted my order the same day, otherwise I would 鈥減robably鈥 have to wait until tomorrow. MercadoLivre confirmed that unfortunately stuff like this does happen and that there鈥檚 not much they can do, other than advise customers to never pay more, except if it鈥檚 MercadoLivre themselves asking, and only through their website. That鈥檚 when I started using their ponto de entrega, and I鈥檝e been very satisfied with this system. As an example, I recently received an envelope that was very obviously empty. The employee at the ponto de entrega noticed it even before me, advised me to refuse reception, which I did, and she did the necessary step right then and there, I had to do nothing at all. In fact, even before I left the store I received a notification that my pix account had been credited with the amount of the order, and that was it. I鈥檓 sure i could have resolved it just as satisfactorily if I had received the empty package at home, but I would probably have had to ask for a return code or return label, go to a post office and send it back myself.

hagece8690

I have had driver's from Shopee and ML text me in the AM asking in an official sounding sort of way that I can "expedite" my delivery that day for a R$15 fee........I refuse.