@FindlayMacD
I would be interested to hear if there are any consumer protection ( probably zippy dip) laws in the Philippines when using a credit card.
I say this because here in the UK (the OP is a Brit) we have a wonderful piece of legislation that was passed in 2015 entitled the 鈥楥onsumer Rights Act鈥. Essentially ANY purchase made between 拢100 (US$125) & 拢30,000 (US$ 38,000) is covered under the Act.
You are covered for a period of 6 years with a credit card (120 days with a Debit card). So for example anything purchased online can be returned to the supplier for no reason within 14 days. After that if its a faulty item, or is not 鈥榝it for purpose鈥 to use the jargon, can be returned.
Moreover (and this part of the legislation is really beneficial) Even if you pay 拢101 deposit on a card for a 拢25,000 car for example and the rest by bank transfer YOU ARE STILL COVERED FOR THE ENTIRETY OF THE FULL AMOUNT PAID if problems arise.
A case in point:
Last September I purchased a replacement Braun shaver cassette head from a Chinese website (via ebay for 拢25 instead of 拢50 from a UK store.) This was through my credit card. The cassette buckled after 9 weeks. Ebay refused to refund my account even though other users had the same problem.
I emailed 鈥楲ulu鈥 the Chinese (would be wouldn鈥檛 it ) seller quoting the Chinese Confucius proverb 鈥 He who laughs last laughs longest鈥
Because the amount was under 拢100 I did not have an automatic right to a refund so went down the 鈥榗hargeback鈥 route. The Filipina call centre girl in Manila (yeah right) said we need you to get the cassette analysed by a third party registered Shaver dealer to confirm that the foil is a fake.
For fear of upsetting the Forum Police I am not at liberty to state what my expletive was.
I then went down to the local branch of my bank here in Bath (HSBC) and demanded to see the manager who calls himself 鈥楾eam Leader鈥欚煓. I read the riot act to him. Given that I am a Premier account holder I requested 拢100 compensation to which he credited my account immediately and apologised.
What many UK punters (we鈥檙e all punters in this world) don鈥檛 realise is that you can appeal above your banks decision to the UK Financial Ombudsman for free. Quite simply if there has been a 鈥榖reach of contract鈥 by the supplier they will rule in your favour and the bank has to cough up. It actually costs the bank or any credit card supplier a fee of 拢600 if they fight your claim. You nothing even if they find in the banks favour.
Why get so pissed off about 拢25 quid? Its the principle and for me I ended up having the last laugh with Lulu. As for eBay well I shall never use their service again. Credit card protections DO NOT Apply if you use Paypal. Always use credit card with eBay.
Findlay鈥檚 question specifically relates to Philippine credit cards so would be interested to know if there is any protection in place or indeed with other countries.
I suppose the answer is to use a UK forwarding mail address with your UK,bank which would allow you to keep your domiciled bank account and be protected by the above legislation. UK banks cannot deny a pensioner a credit card as it counts as age discrimination with one caveat: if you have a very poor credit rating they can refuse on these grounds but worth trying other credit card providers whose lending (which is effectively what they are doing) criteria are less stringent.
One of my debit cards is the US (great bank!) JP Morgan Chase. It has a facility on the app where you can check your credit rating in seconds. In fact everyone should do this at least twice a year to make sure there have been no frauds on your account which would act negatively on your rating.
By the way 鈥楲ulu鈥 is still trading on eBay..