New I.D. card rules page 21 - Malta forum

New I.D. card rules

popro Active member

40POSTS

13 years ago

flyingpommy wrote:
We have been on Gozo for six weeks and actually had the interview for the residency cards last week and also submitted our S1 form together with the temporary residence number to the Health Entitlement Office, everything went well. Can anyone advise me how long it takes to obtain the permanent card as Areeva does not accept the A4 paper our temporary number was issued. Also the council cannot now issue a pensioners travel card as the digits are different to the old system, wow you have to have a lot of patience, but we still keep on smiling

Time seems to differ a lot. We received our e-cards after exact 4 weeks, but others have been waiting in vain for 8 weeks. The new card also is valid as the "Karte Anzjan" I believe that is what you meant by pensioners travel card? On the back it has the old ID number and a 60+ mark. I also found out that GO cannot handle the new number, but instead will use the old number.

Toon Cyprus Expert

10235POSTS

13 years ago

#802

I thought the A4 receipt had the same (A)lien number as always - thus it would be same number of digits.

popro Active member

40POSTS

13 years ago

#803

toonarmy9752 wrote:
I thought the A4 receipt had the same (A)lien number as always - thus it would be same number of digits.

Yes it has the old number. The new number is displayed for the first time on the new e-ID cards. Nobody seems to be able though to use that new number.

Toon Cyprus Expert

10235POSTS

13 years ago

#804

AHA - E-ID IS DIFFERENT TO THE E-RESIDENCY ID I WAS A LITTLE CONFUSED - SORTED NOW

me3512 Serial expat

476POSTS

13 years ago

#805

ricky wrote:
Hi Chad,

how long did it take for you to hear back from the department ? I havn't heard back from them yet!

Maybe your reply was a lucky one ?

Please let me know as I will let the e-mails loose if they ignore me ! I just need to know when to start .....

Cheers
Ricky

Sorry I didnt reply sooner, I got a reply in about 72 hours

me3512 Serial expat

476POSTS

13 years ago

#806

OK so this morning I walked into 172 Melita street to get my new ID and stepped in unmarked wet cement on the way in...聽聽but that's another story.

At the counter were 3 Maltese guys and a ton of applications behind them, It's a good reminder of how busy they appear to be or how inefficient they are Im not sure which...聽聽back to the point...

Got in the office The guy behind the counter Grunted at me while talking to his co-worker, I handed him the receipt of application, he came back with 2 documents for me to sign (again pointing at the signature lines while talking to his friend) I signed the doc and walked out with the new id card...聽 In/Out 5 minutes.

Customer service is in no way a priority.

New ID card details:

Front:

Residence Document number MT123456
name
valid through date (5 years for me)
place of issue
remarks (family member of EU)

Back:

chip
date and place of birth
nationality
address
sex
very tiny old ID card number off to the right

Does NOT say anything about "not valid for travel" like the old ID cards.

That's all folks, Good luck

me3512 Serial expat

476POSTS

13 years ago

#807

toonarmy9752 wrote:
AHA - E-ID IS DIFFERENT TO THE E-RESIDENCY ID I WAS A LITTLE CONFUSED - SORTED NOW

My residence doc and E-ID are the same ...

georgeingozo ViP

3703POSTS

13 years ago

#808

me3512 wrote:
toonarmy9752 wrote:
AHA - E-ID IS DIFFERENT TO THE E-RESIDENCY ID I WAS A LITTLE CONFUSED - SORTED NOW

My residence doc and E-ID are the same ...

no, your E-ID is different, and is something a Maltese citizen can apply for as well. Its a login for accessing govt sites and nothing to do with residency docs

georgeingozo ViP

3703POSTS

13 years ago

#809

me3512 Serial expat

476POSTS

13 years ago

#810

I see your point ....聽 thanx

Toon Cyprus Expert

10235POSTS

13 years ago

#811

does it say how long its valid for....

georgeingozo ViP

3703POSTS

13 years ago

#812

toonarmy9752 wrote:
does it say how long its valid for....

"valid through date (5 years for me)"

Toon Cyprus Expert

10235POSTS

13 years ago

#813

what exactly does that mean

Toon Cyprus Expert

10235POSTS

13 years ago

#814

5 yrs validity what about the years we have been here before all this palaver.... are they lost for ever then

flyingpommy Active member

38POSTS

13 years ago

#815

Hi, not sure whether my question came through on forum but forgive if repeating myself. Has anyone who received the actual card, how long did it take after the temporary paper was issued. Are areeva supposed to recognize the temporary paper for reduced fares.... we are new to Gozo so haven't got the old cards...

georgeingozo ViP

3703POSTS

13 years ago

#816

"Has anyone who received the actual card, how long did it take after the temporary paper was issued. " first few took about 4 weeks, now taking months

"re areeva supposed to recognize the temporary paper for reduced fares" yes

"we are new to Gozo so haven't got the old cards..." the old cards have to be handed over at the appointment anyway (although many are taking copies and showing that on the buses)

me3512 Serial expat

476POSTS

13 years ago

#817

I've seen this depend on the driver as well... I have seen some accept and some reject them.... I just wonder if these drivers have seen the new ID cards...

me3512 Serial expat

476POSTS

12 years ago

#818

All I have been hearing Rumors that all new applicants need to apply by mail...聽聽Can anyone confirm ?

georgeingozo ViP

3703POSTS

12 years ago

#819

me3512 wrote:
All I have been hearing Rumors that all new applicants need to apply by mail...聽聽Can anyone confirm ?

EU can apply by mail (sending in the forms and docs), or just turn up and hope to be seen. Non-EU have to go in person

georgeingozo ViP

3703POSTS

12 years ago

#820

all covered here - FAQ from the ministry

/forum/viewtopic.php?id=256867

biddy Contributor

173POSTS

12 years ago

#821

We had an appointment for 8.45 this morning. Got there 1 hr early and found the passages full of hopefulls. Were called at the appointed time - didn't have copy of SHENGEN VISA - not requested please note!! Handed in copy then waited 5 hours for the receipt of permanent residence permit. Computers were down but no one told the people waiting. Eventually those with IDs had IDs returned and told to collect receipts next week. As a spouse of an EU citizen, and first time applicant, my receipt was eventually processed at 14.30 - they did apologise!! Other TCNs eg Russians/Ukranians were left waiting, some having been there yesterday when camera not working!! There are NO signs to direct applicants; no one wants to speak to you or give you information; they are stressed, terse and unhelpful. Typical beaurocracy. Apparently they get paid for TCN and not EU applications and therefore process the former first!!!

SMeddie Contributor

159POSTS

12 years ago

#822

biddy wrote:
- didn't have copy of SHENGEN VISA - not requested please note!!

Hi Biddy

Are you implying that you didn't have a valid Visa then? I am asking because my wife will be going through the same hoops.

Thanks
Meddie

Toon Cyprus Expert

10235POSTS

12 years ago

#823

knowing Biddy i would think they definitely will have one - just that the DEPT didnt ask for it on the peperwork application forms.

Toon Cyprus Expert

10235POSTS

12 years ago

#824

my supposed extended ID card was refused at the HSBC bank this morning - had to use my res cert.....

biddy Contributor

173POSTS

12 years ago

#825

Toon, Yes I have a Schengen visa but no copy as not in list of requirements. Made a copy around the corner and handed in without having to rejoin the queue. Now on track!!

Toon Cyprus Expert

10235POSTS

12 years ago

#826

good news biddy

tearnet ViP

2179POSTS

12 years ago

#827

12 weeks and still waiting, have emailed them and asked them when will we get our new card but as yet no reply!

Terry

Toon Cyprus Expert

10235POSTS

12 years ago

#828

Terry maybe theyre not answering any emails at all now and from what others are now saying it looks like the postal method is the order of the day and it would seem that all that went before is now being ignored...... i guess like hundreds of others you will be waiting a while yet.....

Popova A Active member

80POSTS

12 years ago

#829

tearnet wrote:
12 weeks and still waiting, have emailed them and asked them when will we get our new card but as yet no reply!

Terry

.... Ooo yes join the club... 3 months since appliying and no answer , no news , nothing....Silence!

Sparkie Active member

56POSTS

12 years ago

#830

3 months and still no card here too, but I did email them 2weeks ago and got a reply 4 days later saying there were delays but we would get a letter from the department when they are ready.

Popova A Active member

80POSTS

12 years ago

#831

Sparkie wrote:
3 months and still no card here too, but I did email them 2weeks ago and got a reply 4 days later saying there were delays but we would get a letter from the department when they are ready.

Really? Can i have the email pls?

tearnet ViP

2179POSTS

12 years ago

#832

Its frustrating because the EU ombudsman has replied to my complaint saying that he can not take the complaint further because I have not complained to the department first!!!
How can you complain when there is no response to any communication and they change departments midstream, ahhhh.

Terry

Sparkie Active member

56POSTS

12 years ago

#833

customercare.mhas@gov.mt

Toon Cyprus Expert

10235POSTS

12 years ago

#834

tearnet wrote:
Its frustrating because the EU ombudsman has replied to my complaint saying that he can not take the complaint further because I have not complained to the department first!!!
How can you complain when there is no response to any communication and they change departments midstream, ahhhh.

Terry

clever guys these maltese

me3512 Serial expat

476POSTS

12 years ago

#835

FYI I just got this.... they didn't come close to answering my question but I do have an auto-reply:

Sir/Madam,

With reference to the contents of your e-mail kindly note that new arrangement as hereunder are now in place:

1. EU Nationals

EU Nationals should no longer call at the Department for an appointment to make an application for the Registration document.聽 The application can now be sent by post.聽 Apart from the required documents indicated on the application form one is to produce also 2 photographs passport type which should be endorsed on the back by a public officer not below the grade of Principal pr analogous grade, a professional person, a Minister of religion or any other person of similar standing.

2.聽 Third Country Nationals

Third Country nationals are no longer required to make an appointment to present an application for a Residence document.聽 Henceforth Thrid Country Nationals shall be seen to on a first-come, first-served basis on Mondays, Tuesdays and Thursdays between 0830hrs and 1130hrs.

Those apppointment which have already been made will still be honoured.

Should you require further information you may wish to visit our website:-

f/Director, Citizenship & Expatriates Affairs